Privacy Policy

1. Introduction

Enkisonics Pty Ltd (ABN 48 688 943 106) ("we," "our," or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

We may collect the following types of personal information:

2.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, and postal address when you contact us or register for an account
• Professional Information: Educational background, skills, work experience, and portfolio information for student project applications
• Account Information: Username, password, and account preferences for our Command Center platform
• Communication Records: Content of communications you send to us, including via contact forms, email, or chat
• Payment Information: Billing details and payment card information for subscription services (processed securely through our payment provider)

2.2 Information We Collect Automatically

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referral sources, and navigation paths
• Technical Data: Screen resolution, time zone settings, browser plug-in types
• Location Data: Approximate geographic location based on IP address

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences (such as theme settings)
• Authenticate your login sessions
• Analyze website traffic and usage patterns
• Improve website performance and user experience
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We collect and use your personal information for the following purposes:

• Service Provision: To provide, operate, and maintain our website and services, including the Command Center platform
• Account Management: To create and manage your user accounts and subscriptions
• Communication: To respond to your inquiries, provide customer support, and send service-related notifications
• Project Applications: To process and evaluate applications for student projects and collaborations
• Marketing: To send newsletters, updates, and promotional materials (only with your consent, which you may withdraw at any time)
• Improvement: To analyze usage patterns, improve our website functionality, and develop new features
• Security: To monitor and protect against fraudulent transactions, abuse, and security threats
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• Business Operations: For internal record-keeping, accounting, and administrative purposes

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and infrastructure providers
• Payment processing services (eWAY)
• Email delivery and communication platforms
• Analytics and performance monitoring services
• AI and machine learning service providers (OpenAI)

These service providers are contractually obligated to use your information only to perform services on our behalf and to protect your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public
• Protect against legal liability

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may disclose your information for any other purpose with your consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password hashing and authentication systems
• Regular security audits and vulnerability assessments
• Access controls and user authentication
• Secure cloud infrastructure with redundancy and backup systems
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You can request that we correct any inaccurate, incomplete, or out-of-date information
• Deletion: You may request deletion of your personal information, subject to legal retention requirements
• Data Portability: You can request a copy of your information in a structured, commonly used format
• Objection: You may object to processing of your information for direct marketing purposes
• Withdraw Consent: Where we rely on your consent, you can withdraw it at any time
• Complaints: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details provided in Section 13. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Account data: Duration of your account plus 7 years (for tax and legal purposes)
• Transaction records: 7 years (as required by Australian tax law)
• Communication records: 3 years or as required by law
• Marketing data: Until you unsubscribe or request deletion
• Usage analytics: Typically 24 months in anonymized form

When personal information is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and stored on servers located outside of Australia, including in the United States and other countries where our service providers operate. These countries may have different data protection laws than Australia.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Contractual obligations requiring service providers to protect your data
• Compliance with international data protection frameworks
• Use of secure data transfer mechanisms

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately and we will delete such information.

For student project participants under 18, we require parental or guardian consent before collecting or using their information.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Enkisonics Pty Ltd. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy does not apply to information collected by third parties, including through any applications or content that may link to or be accessible from our website.

11. Marketing Communications

We may send you marketing communications about our products, services, and projects if you have:

• Provided your consent to receive such communications, or
• Engaged with our services and have not opted out

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Adjusting your account notification preferences
• Contacting us directly using the details below

Even if you opt out of marketing communications, we may still send you service-related notifications and account updates.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last updated" date
• Sending you an email notification if you have an account with us
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We aim to respond to all privacy-related inquiries within 30 days.

14. Complaints and Disputes

If you have a complaint about how we have handled your personal information, please contact us first using the details above. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):